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FAQs

How do I place my order?

You can submit your order request through our website or via email. Let us know if you’d like some assistance in making your selections—we’re happy to lend a hand.

Will I receive an order confirmation?

Yes. Once your order request has been processed and confirmed, we’ll send you an order confirmation by email. Please review your confirmation for accuracy and to ensure you have everything you need.

Can I make changes to my order?

Yes. The deadline for final changes to your order is five business days before your event.

I’m not located in Victoria. How will I receive the linens for my event?

If your event is on Vancouver Island or the Lower Mainland, we aim to deliver linens to you by hand. We also coordinate a variety of courier options to ensure you receive your items in plenty of time. In some cases, additional fees may apply. Rest assured—you’ll have all of the details, before you finalize your order.

Do you offer custom linens for rent?

We carefully curate all of the linens in our collection to ensure every item is boutique and special. That said, we understand that sometimes, only a made-to-order selection will do. Have something specific in mind? Ask us how we can help.

Do you offer linens for sale?

Not at this time. We’re passionate about sourcing beautiful rental linens that you don’t have to own.

What does my rental fee cover?

Fees cover the cost of your rental, cleaning and processing. Where applicable, taxes and shipping will be calculated at checkout.

What if I damage or misplace a rental item?

Charges for any missing or damaged items will be assessed once your order is returned.

You’ll find answers to some commonly asked questions above. Need something more? We can help. Reach us by email: info@fairelafetelinen.com

To view our complete terms and conditions, please click here.